Crestmere Research / Professional research supply
Returns & refunds
Commercial return arrangements for genuine supplied materials must be confirmed before paid trading. The current catalogue is illustrative.
Contact before returning material.
Provide the order number, material, batch reference and reason for the request. Do not send materials to an unconfirmed address. Return authorisation, safety requirements and conditions depend on the actual product and order.
Incorrect or damaged delivery.
Retain order and packaging details and contact Crestmere. Do not handle damaged or unidentified materials without appropriate organisational procedures.
Your rights and agreed terms.
Nothing here is intended to limit rights that cannot lawfully be excluded. Final commercial conditions require owner and professional review before paid supply.